Refund Policy – MIAMI SPARKLE

At MIAMI SPARKLE, we are committed to delivering dependable, high-quality cleaning services. This Refund Policy explains the circumstances under which a refund may be considered and the process for submitting a request.

Service Satisfaction

Your satisfaction is our priority. If you are not fully satisfied with the cleaning service you received, please contact us as soon as possible so we can review the issue and work toward a resolution.

Refund Eligibility

Refund requests will be reviewed under the following situations:

• The cleaning service was not completed as agreed
• A service charge was applied incorrectly
• A staff error directly impacted the quality of the cleaning

Refund Request Process

To request a refund, please follow these steps:

• Contact us by phone or email within 7 days of the service date
• Provide your service invoice or receipt
• Include a clear explanation of the issue or concern

Our team will review your request and respond within 3 business days.

Refund Method

If your refund request is approved, the refund will be issued to the original payment method used at the time of service. Processing times may vary based on your bank or payment provider.

Non-Refundable Services

Services that were completed correctly and according to the agreed scope of work are not eligible for a refund. Additionally, cleaning products used during the service and any completed add-on tasks are non-refundable.